1. Introduction
Welcome to NovaCloud! We are committed to protecting the privacy and security of our customers’ information. This Privacy Policy outlines our practices concerning the collection, use, and disclosure of your information when you use our software subscriptions and related services through our website https://www.novacloud.africa or other platforms. By using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect information to provide better services to all our users. The types of information we collect include:
Personal Information: Your name, address, email address, and contact details that you provide when you register for an account or purchase our subscriptions.
Payment Information: Details necessary to process payments, such as your credit/debit card number, security code, and expiration date.
Usage Data: Information on how you use our software and services, including preferences and settings you choose, the features you use, and the timing, frequency, and duration of your activities.
Technical Data: This may include the Internet Protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our services.
3. How We Use Your Information
We use the information we collect for various purposes:
To provide, operate, and maintain our services
To improve, personalize, and expand our services
To understand and analyze how you use our services
To develop new products, services, features, and functionality
To communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the service, and for marketing and promotional purposes
To process your transactions and manage your orders
To send you emails and other communications that you have opted into
4. Sharing Your Information
We are committed to protecting your privacy. NovaCloud does not share, sell, rent, or trade your personal information with any third parties outside of our company. We use your information exclusively as described in this Privacy Policy. The information you provide is used solely to help us deliver and improve our services, manage our operations, and communicate with you effectively.
5. Data Security
We take the security of your data seriously and use appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no internet-based service is completely secure, so we cannot guarantee the absolute security of your information.
6. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top of this policy.
7. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: legal@novacloud.africa
Phone: +27 010 8800 789
Address: 12 Victoria Link, Route 21 Office Park, 0157