━ AI Driven Voice Experience ━

Vuleka Reach

"Cloud PBX and Unified Communications in One Platform"

Latest AI Features

AI features include text-to-speech, voicemail transcription, smart call routing, and custom greetings—boosting automation, accessibility, and caller experience.

Live Performance Monitoring

View real-time call center metrics and KPIs from a central Wallboard — updated automatically for daily, weekly, or monthly insights to help you monitor and optimise performance.

  • 17 Key Performance Metrics

  • Multi-screen Display

  • Flexible Calculation Time Frame

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AI Text-to-Speech (TTS)

AI TTS turns text into speech in 100+ voices—perfect for IVRs and greetings, no recording needed.

AI Extension Greetings

Create custom greetings with AI TTS —no audio files needed, auto-synced across devices.

 

AI Voicemail Transcription

Voicemails auto-convert to text, synced across Linkus apps, with email delivery and searchable transcripts.

 

Transcription AI Tracking

Admins track AI transcription usage, set limits, get alerts, and control access by user or extension.

 

Call Flow Designer & AI

Visual builder with AI TTS for smart call routing and instant voice prompts—easy setup with ready templates.

Unified AI Workflow's

TTS and transcription integrate with PBX for prompts and reminders—no third-party tools needed.

 

10,000 +

Self-service Messages Sent Daily

1,000 +

Online Remote Agents

250 +

Outbound Campaigns Daily

99.9 %

SLA Targets

Centralized hub for customer data and interactions

Easily manage all your digital channel messages—WhatsApp, SMS, Facebook, and more—in one place

  • Eliminate the need to switch between multiple apps

  • Maintain a centralized record of all conversations

  • Empower your team to chat with customers from anywhere

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WhatsApp & Facebook Integration

Expand reach with WhatsApp and Facebook integration, enabling real-time chats, instant replies, and scalable support.

  • Handle WhatsApp and Facebook chats in Linkus, including post-24h tags

  • Transfer chats and track detailed stats and history

  • Support unlimited WhatsApp and Facebook channels

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Text 2 Speech & Voicemail Transcription

No external setup needed—authorized users can access transcription and use TTS wherever voice prompts are needed, including IVRs, wake-up calls, and call flow settings.

  • Auto-generate IVRs, greetings, and holiday messages with TTS

  • Send personalized appointment reminders to reduce no-shows

  • Auto or manual voicemail transcription with synced edits across devices

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