Unified PBX VOIP

Features

Experience intelligent call management, seamless AI integration, effortless user control, real-time transcription, personalized voice prompts, and reliable communication built into one platform.

AI Text-to-Speech (TTS)

Instantly generate natural voice prompts from text with 100+ professional voices—ideal for IVRs, greetings, and announcements, no manual recordings required.

AI Extension Greetings

Create personalized greetings using AI TTS—no audio files required, automatically synced across devices.
Incoming

Live Performance Monitoring

View real-time call center metrics and KPIs from a central Wallboard — updated automatically for daily, weekly, or monthly insights to help you monitor and optimise performance.
✔ 17 Key Performance Metrics
✔ Multi-screen Display
✔ Flexible Calculation Time Frame
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Call Center

Centralized Hub For Customer Data And Interactions

Easily manage all your digital channel messages—WhatsApp, SMS, Facebook, and more—in one place
Eliminate the need to switch between multiple apps
Maintain a centralized record of all conversations
Empower your team to chat with customers from anywhere
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Social

WhatsApp & Facebook Integration

Expand reach with WhatsApp and Facebook integration, enabling real-time chats, instant replies, and scalable support.
Handle WhatsApp and Facebook chats in Linkus, including post-24h tags.
Transfer chats and track detailed stats and history
Support unlimited WhatsApp and Facebook channels
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testimonials

Hear What Our Clients Say

“Partnering with NovaCloud’s Managed IT Services has been a real pleasure and a truly valuable experience. It never feels like an external provider — the team works seamlessly as part of our own. In critical moments, when the pressure is on, NovaCloud stands right beside us, never stepping away. They are not just a service provider, but a trusted partner.”
Patrick Komane - Operations Manager

MTN South Africa

“With NovaCloud managing our call centre, cybersecurity, and enterprise hosting, we’ve been able to focus fully on running the business. Their expertise gives us confidence that our systems are secure, responsive, and built to scale. Best of all, their team is always only a call away — ready to step in whenever we need them.”
Gert Botha - CIO

3Sixty Health

“When we started, our needs were small — but as our business grew, NovaCloud grew with us. No matter how big the demands became, the team has never dropped the ball. Their consistency and commitment have been key to our success.”
Marius Struwig - CEO

The Skills College

TTS & Transcripts

Text 2 Speech & Voicemail Transcription

No external setup needed—authorized users can access transcription and use TTS wherever voice prompts are needed, including IVRs, wake-up calls, and call flow settings.
Auto-generate IVRs, greetings, and holiday messages with TTS
Send personalized appointment reminders to reduce no-shows
Auto or manual voicemail transcription with synced edits across devices
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Let's Connect!

Ready to build something great? Drop us a message and we’ll connect right away.

NovaCloud is your trusted IT partner, delivering secure cloud solutions, 24/7 support, and advanced cybersecurity to help businesses grow with confidence.

General enquiries

info@novacloud.africa

Customer sales enquiries

+(27) 10 8800 789

Need Reliable IT That Just Works?