Takeaways
Monitoring & Alerting
- 24/7 watch on the estate that matters
- Alerts & notifications as and when they happen
- A NOC that sees issues before staff do
- One ZAR retainer — not a surprise after the outage
What's included
- 24/7 infrastructure and network monitoring
- Alerts and notifications as they happen
- NOC triage and named escalation
- Uptime and performance dashboards
- Thresholds tuned to your environment
- Monthly health and availability reporting
Monitoring included: 24/7 infrastructure and network monitoring; Alerts and notifications as they happen; NOC triage and named escalation; Uptime and performance dashboards; Thresholds tuned to your environment; Monthly health and availability reporting
124/7 infrastructure and network monitoring
2Alerts and notifications as they happen
3NOC triage and named escalation
4Uptime and performance dashboards
5Thresholds tuned to your environment
6Monthly health and availability reporting
Break-fix or monitored
Reactive break-fix
- You find out when staff cannot work.
- Alerts sit unread in someone's inbox.
- The next outage has no owner.
Monitored
- Alerts & notifications as and when they happen.
- A NOC acknowledges and triages around the clock.
- One monthly ZAR retainer with a named escalation path.
Indicative scope
Monitoring & alerting calculator
Choose the devices, servers, sites and extras that match the estate we should watch. We confirm monthly ZAR pricing after a short call.
Your brief
Scope summary
Indicative only — we'll confirm after a short call.
Monitoring & alerting scope (indicative — not a quote) Service: Monitoring & Alerting Devices / endpoints: 20 Servers: 2 Sites / offices: 1 Applications / services: 3 Optional extras: - 24/7 coverage - SNMP / WMI collection - On-call escalation - Monthly health report - Uptime dashboards This is an indicative scope. Monthly ZAR pricing is confirmed after a short call.
See problems before they become downtime.
A break-fix vendor hears about an outage when someone cannot log in. We instrument the estate first — servers, networks, uplinks and the applications that keep the day moving — then set thresholds so the signal is useful. When something crosses a line, alerts and notifications go out as and when they happen. Critical events are acknowledged within fifteen minutes; high-priority work is triaged within an hour. You get a dashboard your operations lead can open, and a monthly health report that shows availability instead of a pile of closed tickets.
A NOC you can reach, billed in ZAR.
Tooling without a team is just another portal nobody opens. Our Centurion operations hub runs the watch, names an escalation path and bills the retainer in ZAR. FortiGate health and events can sit on the same board so the network edge is visible; threat hunting and POPIA evidence stay on the cybersecurity service so this page does not become a second SOC brochure. Remote coverage is nationwide. If you already have an internal IT person, we escalate to them. If you want us to own the fix as well, we pair monitoring with managed IT.
SLA
| Metric | Commitment |
|---|---|
| Monitoring coverage | 24/7/365 |
| Critical alert acknowledgement | Within 15 minutes |
| High-priority triage | Within 1 hour |
| Standard event review | Next business day |
| Health reporting | Monthly |
Frequently asked questions
Straight answers for decision-makers evaluating IT partners in South Africa.
How is monitoring different from your cybersecurity service?
This page is observability and the NOC — uptime, performance, thresholds and alerts. Cybersecurity & POPIA covers endpoint protection, identity hardening, awareness and FortiGate SOC threat work. The two can sit together; they are not the same retainer.
What do you monitor?
Servers, networks, uplinks, applications and the sites you scope. We can include FortiGate health and event streams as part of the watch. Thresholds are tuned so the team is not woken for noise.
Do you alert after hours?
Yes. Coverage is 24/7/365. Critical alerts are acknowledged within 15 minutes; high-priority events are triaged within an hour. You choose who is notified and how — email, SMS or the channel your operations team already uses.
Can we add monitoring without a full managed IT contract?
Yes. Monitoring & Alerting can stand alone or sit under managed IT. If you already have an internal team, we watch the estate and escalate to them. If you want us to own the fix as well, pair this with managed IT.