Takeaways
Business VoIP & Cloud PBX
- Keep your number when you switch
- Lower call costs than a legacy PABX
- Calls on desk, web or mobile
- ZAR billing and local support
What's included
- Cloud PBX design and number provisioning
- Desk phones, web/mobile clients and headsets
- IVR, queues, hunt groups and time-based routing
- Call centre and omnichannel options via Vuleka Reach
- QoS guidance for your LAN/WAN
- Ongoing trunk and handset support
VoIP & PBX included: Cloud PBX design and number provisioning; Desk phones, web/mobile clients and headsets; IVR, queues, hunt groups and time-based routing; Call centre and omnichannel options via Vuleka Reach; QoS guidance for your LAN/WAN; Ongoing trunk and handset support
1Cloud PBX design and number provisioning
2Desk phones, web/mobile clients and headsets
3IVR, queues, hunt groups and time-based routing
4Call centre and omnichannel options via Vuleka Reach
5QoS guidance for your LAN/WAN
6Ongoing trunk and handset support
Old PABX or cloud PBX
On-site PABX
- Hardware in a cupboard that ages out.
- New extensions mean a site visit.
- Call rates and hardware refresh keep climbing.
- No app, no wallboard, no CRM screen-pop.
Cloud PBX
- Vuleka Reach in the cloud, billed in ZAR.
- Add an extension the same day.
- Local rates and one monthly fee — no USD invoices.
- Web, mobile and an operator panel — see who is free and move calls.
- Recording, reports, WhatsApp and CRM options when you need them.
Indicative scope
Cloud PBX services calculator
Choose the seats and extras that match how your team actually works. We confirm monthly ZAR pricing after a short call.
Your brief
Scope summary
Indicative only — we'll confirm after a short call.
Cloud PBX scope (indicative — not a quote) Service: Vuleka Reach — Business VoIP & Cloud PBX Users / extensions: 8 Sites / offices: 1 Desk phones: 6 Softphones / mobile app: 8 Headsets: 4 SIP trunks / concurrent channels: 4 Existing numbers to port: 1 Optional extras: - IVR, queues and hunt groups - QoS guidance for LAN/WAN This is an indicative scope. Monthly ZAR pricing is confirmed after a short call.
One phone system, wherever your team works.
Desk phones, web and mobile clients all connect to one business number, with IVR, queues, hunt groups, time-based routing and optional call recording. Reception can run an operator panel; contact-centre teams can add wallboards, CRM screen-pop or WhatsApp when they need them. We handle number porting so your customers keep calling the same number, while QoS ensures voice traffic gets priority across your network. With one predictable monthly ZAR fee, you avoid ageing PBX hardware, costly site visits and unexpected USD-based charges — while adding extensions quickly as your business grows.
Reliable local support, with security built in.
Our Centurion team manages trunks, handsets and changes, working with South African carriers for number porting and providing support in SAST. Where calls are recorded, we help ensure recordings are securely stored, access is controlled and retention is managed responsibly. The result is a modern business phone system that is easier to manage, easier to scale and backed by a local team.
SLA
| Metric | Commitment |
|---|---|
| Service availability objective | 99.95% |
| Voice quality monitoring | Continuous MOS checks |
| Critical outage response | Within 15 minutes |
| New extension provisioning | Same business day |
| Number porting coordination | Tracked to carrier SLA |
| Support hours | Business hours + emergency |
Frequently asked questions
Straight answers for decision-makers evaluating IT partners in South Africa.
Can we keep our existing South African business numbers?
In most cases yes. We assist with number porting so customers and partners continue dialling the same numbers.
Does cloud PBX work for hybrid and remote teams?
Yes. Users can take and place calls from desk phones, softphones or mobile apps while retaining company call flows and reporting.
What is Vuleka Reach?
Vuleka Reach is NovaCloud’s cloud PBX and omnichannel communications platform for business telephony and contact centre workloads in South Africa.
Is call recording available for compliance?
Call recording and retention options are available subject to licensing and POPIA-aligned policies.
Can customers reach us on WhatsApp as well as the phone?
Yes. We can add a WhatsApp channel so messages land in the same inbox as voice. Agents reply from one place and can escalate a chat to a call when needed.