Takeaways
Managed IT Services
- One monthly fee beats break-fix
- Stay POPIA-ready inside the contract
- ZAR billing
- Buy uptime, not a pile of tickets
What's included
- 24/7 infrastructure and endpoint monitoring
- Business-hours helpdesk with emergency escalation
- Patch, update and vulnerability remediation
- Asset inventory and lifecycle planning
- Monthly performance and security reporting
- Vendor management and escalation ownership
Managed IT included: 24/7 infrastructure and endpoint monitoring; Business-hours helpdesk with emergency escalation; Patch, update and vulnerability remediation; Asset inventory and lifecycle planning; Monthly performance and security reporting; Vendor management and escalation ownership
124/7 infrastructure and endpoint monitoring
2Business-hours helpdesk with emergency escalation
3Patch, update and vulnerability remediation
4Asset inventory and lifecycle planning
5Monthly performance and security reporting
6Vendor management and escalation ownership
Break-fix or managed
Break-fix
- You find out when staff cannot work.
- Every visit is a surprise invoice.
- Nobody owns the next outage.
Managed IT
- Alerts & notifications as and when they happen.
- One monthly ZAR fee.
- A named lead — remote first, on-site when it matters.
Indicative scope
Managed IT services calculator
Choose the users, devices and extras that match your estate. We confirm monthly ZAR pricing after a short call.
Your brief
Scope summary
Indicative only — we'll confirm after a short call.
Managed IT scope (indicative — not a quote) Service: Managed IT Services Users / seats: 10 Workstations / laptops: 10 Servers: 2 Sites / offices: 1 Network devices: 4 Optional extras: - Scheduled on-site visits - Microsoft 365 management - Tested backups - POPIA compliance evidence This is an indicative scope. Monthly ZAR pricing is confirmed after a short call.
Simple, predictable billing with more value built in.
Our managed IT services are billed per user or device in ZAR, giving you one predictable monthly cost instead of unexpected break-fix invoices. Depending on your requirements, packages can include helpdesk support, monitoring, security, patching, tested backups and POPIA compliance evidence. We believe in comparing services based on what is actually included — two quotes are only comparable when the scope and service levels are the same.
Local support, backed by practical security and compliance.
With a local team based in Centurion, we provide on-site support across Johannesburg, Pretoria, Sandton and Midrand, with remote support throughout South Africa during SAST business hours. From access controls and encrypted backups to firewall management, patching and incident logging, we help protect your environment while keeping your business running. The goal is simple: fewer surprises, better uptime and IT support you can rely on.
SLA
| Metric | Commitment |
|---|---|
| Critical incident response | Within 15 minutes |
| High-priority response | Within 1 hour |
| Standard ticket response | Within 4 business hours |
| Monitoring coverage | 24/7/365 |
| Uptime objective (managed infra) | 99.9% |
Frequently asked questions
Straight answers for decision-makers evaluating IT partners in South Africa.
What is included in NovaCloud Africa managed IT services?
Proactive monitoring, helpdesk support, patch management, endpoint and server care, vendor coordination and monthly reporting for businesses in Centurion, Pretoria, Midrand and Johannesburg, and remotely nationwide.
Do you support hybrid on-premises and Microsoft 365 environments?
Yes. We manage hybrid estates including on-premises servers, Microsoft 365, Azure workloads, networking and endpoint fleets.
How quickly can you onboard a new client?
Most organisations are onboarded within 2–4 days, including discovery, tooling deployment, documentation and support handover.
Is managed IT suitable for SMEs and mid-market companies?
Yes. Packages are designed for growing SMEs through mid-market enterprises that need reliable IT without a full internal operations team.